Experience
Enterprise-grade customer outcomes
Fractional leadership and embedded engagements spanning SaaS experimentation, health tech, event tech, and public sector.
Convert.com
Technical Account Manager
Contract · Remote, United States
- Led customer-guided onboarding and account nurturing across enterprise A/B testing programs.
- Reduced churn risk via proactive QBRs, health scoring, and expansion playbooks.
Digital Witch Support Community
Founder
Full-time · Remote
- Built a thriving learning community: 30,000+ trained in 3 years; 80% placed in remote roles.
- Designed curricula for VA, Customer Service, Tech Sales, CRM, PM tools, automation, freelancing.
Digital Witch Support Community
Lead Instructor
Self-employed · Remote
- Delivered hands-on training across VA/CS/Tech Sales/CRM/Automation and more.
- Created practical projects, shadowing, and assessments to ensure job-ready outcomes.
Full timeline
Breadth across customer success, training, and operations
Dive into the roles and programs that shaped measurable outcomes.
- 01
Convert.com
Technical Account Manager
Contract
Jan 2024 – Present- Led customer-guided onboarding and account nurturing across enterprise A/B testing programs.
- Reduced churn risk via proactive QBRs, health scoring, and expansion playbooks.
- Upselling & cross-selling motions; renewal management from discovery to signature.
- Delivered live training and hands-on technical support for experimentation best practices.
Customer SuccessAccount ManagementSalesCustomer OnboardingCustomer Support - 02
Digital Witch Support Community
Founder
Full-time
Apr 2021 – Present- Built a thriving learning community: 30,000+ trained in 3 years; 80% placed in remote roles.
- Designed curricula for VA, Customer Service, Tech Sales, CRM, PM tools, automation, freelancing.
- Mentored learners on employability, portfolio building, interviews, and job readiness.
- Scaled operations, coaching, and alumni support with structured programs and community tooling.
TrainingLeadershipOperations ManagementClient OnboardingCustomer SuccessFreelancing - 03
Digital Witch Support Community
Lead Instructor
Self-employed
Apr 2021 – Present- Delivered hands-on training across VA/CS/Tech Sales/CRM/Automation and more.
- Created practical projects, shadowing, and assessments to ensure job-ready outcomes.
- Drove ‘learn by doing’ methodology to boost placement and confidence.
Coaching & MentoringCustomer Service TrainingContact CentersEducational TechnologyProfessional Services - 04
NexHealth
Internal Product Trainer & Community Support Specialist
Contract
Jun 2025 – Present- Built engaging training materials; ran product enablement sessions.
- Led new-user onboarding flows and community support initiatives.
- Captured voice-of-customer insights to inform product and CX.
Learning & Development SolutionsCorporate CommunicationsCustomer OnboardingRemote User Support - 05
InEvent
Customer Success Manager
Full-time
Nov 2020 – May 2024- Owned onboarding, training, and long-term success for a diverse SaaS portfolio.
- Increased CSAT by ~6% and reduced contact rate by ~0.7% across accounts.
- Established product feedback loops; championed qualitative analytics.
- Co-created an internal knowledge base that reduced resolution time by ~10 hours on average.
CRM (Salesforce)Project ManagementCustomer SatisfactionCustomer LoyaltyCustomer AcquisitionAccount Management - 06
Tek Experts
Technical Support Engineer
Full-time
Apr 2018 – Oct 2020- First-line contact for Microsoft Azure customers; resolved 2000+ cases in one year.
- Met SLAs with consistent CSAT; triaged out-of-scope issues and provided valid workarounds.
- Administered Microsoft 365 workloads; supported Azure/O365 migrations and user management.
Microsoft AzureMicrosoft 365TroubleshootingSLA ManagementCustomer Advocacy - 07
Cardinal Link Agencies Limited
Account Executive
Full-time
May 2017 – Feb 2018- Managed client relationships, upselling opportunities, and pipeline hygiene.
- Drove proposals and discovery to accelerate deal velocity.
Account ManagementCommunicationUpsellingSalesCoaching - 08
Ministry of Education, Bayelsa State
Data Analyst
Full-time
Nov 2015 – Nov 2016- Supported school census data collection and collation.
- Co-designed Access DB for teacher postings; assisted JAMB CBT lab setup.
- Helped deploy LAN at EMIS unit.
Data ManagementNetworkingExcel - 09
Project Switch Limited
Content Writer
Full-time
Jan 2015 – Sep 2015- Edited and published articles on scholarly and trending topics.
- Tracked social channels and optimized editorial cadence.
Content EditingSocial MediaResearch - 10
Rotary Club International
Secretary
Full-time
Sep 2012 – Nov 2013- Coordinated board activities, organized CBN excursion and membership interviews.
- Ensured records and community service updates were tracked and shared.
OrganizationLeadershipDocumentation
Operating principles
What partners count on
Clear playbooks, empathetic change management, and ROI tracking at every stage.
- Scaled experimentation and onboarding programs for enterprise SaaS
- Built community-driven training that places talent into global roles
- Designed success playbooks covering renewals, expansion, and advocacy
- Partnered with product, ops, and support leaders to reduce time-to-value
Availability
Let’s shape your next milestone
From onboarding playbooks to large-scale enablement, engagements are scoped collaboratively.
Based in Lagos Island, Nigeria — collaborating globally across WAT/WEST Africa time zones.
I work with global teams and clients. When we partner, you’ll get clear communication on availability, preferred channel, and response windows.
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